Additional Legal Statement
Additional Legal Statement
This Additional Legal Statement applies to users who access the website, browse products, and complete transactions through the yavniro (hereinafter referred to as “we,” “us,” or “our”) online store. This document serves as a supplementary statement to the website’s policies and provides additional clarification regarding transaction transparency, user rights, payment security, and dispute resolution. By accessing or using the website services, these guidelines may serve as a reference for order transactions and service usage.
1. Business Transparency
To ensure that users can fully understand relevant information before making a purchase, we provide basic product details on the website, including product descriptions, sales prices, delivery information, and order cost structures.
When browsing products or preparing to place an order, users can review key information related to the order on the product pages and checkout pages.
Before submitting an order, users are typically able to review an order summary, which includes product prices, shipping fees, and the total order amount. After payment is completed, the system will generate an order record and provide an order confirmation so that users can track the order status.
2. Nature of Business and Shipping Process
The website operates as an online platform for product display and sales. Users can browse products, submit orders, and complete payments through the website. Once an order is confirmed, it will enter the processing stage.
Order processing typically includes order verification, warehouse preparation, and shipment arrangements. After the product has been shipped, the relevant logistics information will be updated in the order record so that users can track the shipping status.
Delivery times may vary depending on logistics arrangements, regional differences, or other objective factors.
3. Customs and Tax Compliance
In the order price structure, the price displayed on the product page usually includes necessary taxes and fees, such as Value Added Tax (VAT) and other applicable charges.
Orders are generally shipped under the DDP (Delivered Duty Paid) model. Under this arrangement, taxes and duties related to the order are typically included in the product pricing structure, meaning customers usually do not need to pay additional charges upon delivery under normal circumstances.
4. Cancellation and Refund Rights
Customers generally have the right to request returns or exchanges within 15 days after receiving the product.
If you wish to return or exchange a product within this period, you may submit a request according to the Return and Exchange Policy published on the website.
When submitting a request, users may need to provide the order number, relevant explanations, and supporting materials so that the customer service team can verify the situation. Specific procedures and cost rules can be found in the relevant policy pages on the website.
5. Payment and Data Security
During the payment process, the website uses encrypted transmission technology to protect payment data and reduce the risk of unauthorized access during transactions.
Bank card information entered on the payment page is used solely for completing the specific transaction. The website does not store payment card information.
Payment-related data is processed only within the scope necessary to complete the transaction and ensure secure order processing.
6. Warranty and Service
The services provided by the website mainly include product display, order submission, payment processing, and order information tracking.
If users have questions regarding order status or service procedures while using these services, they may contact our customer support channels for further clarification.
Our customer service team will review the order records and provide assistance based on the relevant order information.
7. Complaints and Contact
If users encounter any issues while using the website services or during order transactions, they may contact customer support through the following methods:
Address:
14 CHERRY ST, ELKINS, WV, 26241, US
Customer Service Phone:
+1 (304) 977-6780
Customer Service Email:
deliverycare@yavniro.com
Service Hours:
Monday to Friday
9:00–12:30 and 14:00–18:00 (US Time, GMT+8)
8. Dispute Resolution
If disagreements or issues arise during order transactions or while using website services, it is generally recommended that both parties attempt to resolve the matter through communication.
Relevant service activities follow the applicable legal framework of the United States and reference the data protection principles of the GDPR. We reserve the right to update this statement based on operational requirements. If the policy is updated, the revised version will be published on the website.