Return and Exchange Policy
This Return and Exchange Policy applies to customers who purchase products through the yavniro (hereinafter referred to as “we,” “us,” or “our”) online store. This policy explains the conditions, procedures, and cost responsibilities related to returns and exchanges to help you understand our after-sales service rules.
1. Return and Exchange Period
Products may be returned or exchanged within 15 days after delivery and receipt of the package.
If the request is submitted within this time period, we will review and process it according to this policy.
Requests submitted after the specified period may not be accepted.
2. Conditions for Returns and Exchanges
You may request a return or exchange under the following circumstances:
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The product has obvious appearance defects
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The product has quality issues
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The product has odor problems or severe color differences that affect normal use
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The received product is inconsistent with the order or incorrect item received
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Return or exchange without reason
When submitting a request, it is recommended to provide clear photos or videos so our customer service team can review the situation.
3. Return Procedure
If you need to return a product, please follow the steps below:
Step 1
Contact us via email or phone to submit a return request and provide the order number, payment proof, reason for return or exchange, and relevant photos or videos.
Step 2
Our customer service team will review your request as soon as possible. If approved, we will inform you through your contact information and provide the return address.
Step 3
Send the product back to the designated return address and wait for confirmation that we have received it.
Step 4
After the product arrives, we will inspect it to confirm that it matches the description provided in the request.
If the inspection is approved, we will arrange the refund process. For more details about refund methods and processing time, please refer to the Refund Policy.
4. Exchange Procedure
If you need to exchange a product, please follow the steps below:
Step 1
Contact us via email or phone to request an exchange and provide the order number, payment proof, reason for the exchange, and relevant photos or videos.
Step 2
Our customer service team will review your request. If approved, we will provide the return address.
Step 3
Send the original product back to the designated address and wait for confirmation of receipt.
Step 4
After the returned product passes inspection, we will arrange shipment of the replacement product within 1–3 business days.
For delivery timelines and shipping details, please refer to the Shipping Policy.
5. Refund Process
After the return request has been approved and the returned product has passed inspection, we will arrange the refund.
Refund Method
The refund will be issued to the bank card used for the original payment (Visa or MasterCard).
Refund Processing Time
Processing times may vary depending on the bank. Generally, the refund is expected to be completed within 3–5 business days.
If the refund has not been received after the expected time, please contact us for assistance.
6. Cost Responsibility
The responsibility for shipping costs during returns or exchanges is as follows:
Costs Covered by Us
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Product appearance defects
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Product quality issues
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Product odor problems or severe color differences
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Product inconsistent with the order description
Costs Covered by the Customer
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Shipping costs generated by returns or exchanges without reason
7. Disclaimer
To ensure the return or exchange process proceeds smoothly, please note the following:
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The product should remain in complete condition, including original packaging and accessories
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Please confirm the return address with us before sending the product back
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Returning a product without prior confirmation may cause processing delays
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Delivery issues caused by incorrect address information or inability to contact the recipient may result in responsibility being borne by the customer
We will always do our best to assist in resolving after-sales issues and provide the necessary support.
8. Contact Us
If you encounter any issues during the return or exchange process, please contact us through the following methods:
Address:
14 CHERRY ST, ELKINS, WV, 26241, US
Customer Service Phone:
+1 (304) 977-6780
Customer Service Email:
deliverycare@yavniro.com
Service Hours:
Monday to Friday
9:00–12:30 and 14:00–18:00 (US Time, GMT+8)