Order Cancellation Policy
Order Cancellation Policy
This Order Cancellation Policy applies to orders placed through the yavniro (hereinafter referred to as “we,” “us,” or “our”) online store. This policy explains the applicable conditions, application procedures, and refund process for order cancellations so that customers can clearly understand the relevant procedures after placing an order.
1. Conditions for Order Cancellation
Orders can generally be canceled before they enter the shipping process.
If the order is placed within 48 hours and has not yet been shipped, the customer may contact customer support to request order cancellation. After verifying the order information, the cancellation request will be processed.
If the order exceeds 48 hours after placement or has already entered the shipping stage, it usually cannot be canceled directly. In such cases, the customer may apply for a return and refund after the package has been delivered. For more details regarding returns and related procedures, please refer to the Return and Exchange Policy available on our website.
2. Steps to Request Order Cancellation
If you need to cancel an order, please follow the steps below:
First, contact us via email or customer service phone, and provide the order number and related payment information so that we can confirm the order status.
After receiving the request, our customer service team will verify the order details. If the order meets the cancellation requirements, we will notify you of the result and proceed with the refund process.
Once the order status verification and request review are completed, the processing result will typically be communicated through the contact information you provided.
3. Refund Process
After the cancellation request has been reviewed and approved, the refund will be processed using the original payment method.
Refund Method
The refund amount will be returned to the bank card used for payment, such as Visa or MasterCard.
Refund Processing Time
Processing times may vary depending on the bank. Generally, the refund may take 3–5 business days to be credited to your account.
If the refund does not appear within the expected timeframe, you may contact customer support for assistance. Additional details regarding the refund process can also be found in the Refund Policy published on our website.
4. Contact Information
If you need further information regarding order cancellation or refunds, please contact us through the following methods:
Address:
14 CHERRY ST, ELKINS, WV, 26241, US
Customer Service Phone:
+1 (304) 977-6780
Customer Service Email:
deliverycare@yavniro.com
Service Hours:
Monday to Friday
9:00–12:30 and 14:00–18:00 (US Time, GMT+8)