This Refund Policy applies to the refund processing for orders placed on the yavniro online store (hereinafter referred to as "we", "our", or "us").
Refunds can be requested under the following circumstances:
Users who submit an order cancellation request before the order enters the processing stage will be eligible for a refund once the cancellation request is approved.
When a user submits a return and refund request, and it is approved, the refund will be processed once the item is returned and inspected, and confirmation is provided. The refund will be processed based on the original payment method.
Refunds will be processed through the original payment method used.
Refunds will be returned to the payment card used for the purchase (Visa, MasterCard). Depending on the processing speed of the bank, we expect refunds to be credited within 3-7 business days.
If the refund has not been received within the expected time frame, please contact us for assistance.
During the refund process, the following situations may cause delays:
Payment account information is abnormal
Bank system delays
Technical issues during the refund process
If a user finds that the refund has not been received as expected, they can provide the order number and related payment information to contact us, and we will assist in verifying and resolving the issue.
Refunds will be processed according to the order records and the approval of the refund request.
If the refund is delayed due to payment provider processing times, bank system delays, or issues with account information, the actual refund date may vary. We will assist users in tracking the refund status and provide support within a reasonable scope.
Address:
14 CHERRY ST, ELKINS, WV, 26241, US
Customer Service Phone:
+1 (304) 977-6780
Customer Service Email:
deliverycare@yavniro.com
Service Hours:
Monday to Friday
9:00 – 12:30 and 14:00 – 18:00 (U.S. Time, GMT+8)
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